If you have applied for the help desk position then you must enlighten yourself with more than basic know how of technical issues. At this job-post, you would be replying to the messages and speaking over the calls and you must keep a record of all the problems that you have fixed or the ones that are due.
Help desk actually means that you get a lot closer with communication and most of the times, the contractors give up on jobs because they are not having enough potential to keep note of every problem. See, this is where you have to be perfect and keep tracking the problems. It is highly recommended to talk with a friendly tone to all the customers that are receiving services from your company and you could be in deep trouble if you try to battle them out verbally.
Remember, there is a mutual bonding between you, customer, and your company that you should never ruin. Therefore, be very polite with your customers and help them as much as you can. If your client reports that he has been giving unusual delays in his work then this would get you in misery as well. You must not forget that you are not working as a maverick here and that; you are a part of some company that has a reputed background.
If you are having customer-service and orientation in yourself with a good level of communication then you could definitely ace these help desk interviews. A company needs a cool-minded person with sophisticated personality to work at its help desk position therefore; heavy-amount of patience would help you to accomplish all the goals.
Some of the most common interview questions for help desk position are as follows:
1 – If there were something bizarre happening between you and the customer, how would you handle it and drive him to a successful conclusion?
Your answer should come out with an ample amount of confidence level and you must continually clarify the interviewer that you would listen to the customer with full attention and get him the desired information he is seeking.
2 – What if there is a caller who is unable to catch your speaking accent, what would you go for?
At this point, you should be in total control of yourself and try to change the way of communication. It does not mean that you have to change your accent or something however; you can try to elaborate your point slowly and let words come out of your mouth gently.